Memberships
Earn recurring revenue by delighting your audience with an exclusive experience
- Products
Manage
Build & Grow
Websites
Set up a fully-integrated website with a few clicks
Pages
Build dynamic landing pages without needing a designer
Emails
Create marketing emails worth opening
Funnels
Automate and scale with Kajabi’s proven, ready-made Funnels
Workflows & Automations
Create and manage Workflows to automate business processes, improve efficiency, and increase conversions.
- Resources
Resources
For Aces
Help Centre
Quickly find the right help for where you’re at
University
Curated expert insights and process to grow your business
Affiliate Program
Refer a friend and earn lifetime commissions for each activated referral
Community
Official Facebook Group to connect with fellow AMPLY Aces, ask for help and get feedback
- Community
Using the DND Feature
Knowledge Base Hub > Contacts > Using the DND Feature
The DND (Do Not Disturb) feature will prevent contacts from receiving certain communications, without removing them as a contact entirely.
This allows you to maintain contact records while also respecting their communication preferences.
You may have contacts who unsubscribe from emails or SMS communications, but you still want to keep their information in your records. Or, perhaps a Contact informs you they want to receive emails but not SMS communications, or vice versa. You can manually enable/disable DND for specific communication channels, or all communication channels in .
This feature also may prevent your emails and SMS communications from being flagged or marked as spam by a provider (as you are giving them the option to “Unsubscribe” rather than them having to report your messages as spam). This can help ensure a smooth process for your future communications coming from .
Enabling or disabling DND for a Contact Record:
Navigate to a Contact Record.
Scroll down the “Contact” panel on the left.
Under “DND” you’ll see checkboxes for DND all channels, or individual channels for aspects of you may use to communicate with contacts - from Email, SMS, FB messenger, WhatsApp and more.
You can select DND For Inbound Calls and SMS to block a number, for instances where you may get spam calls or texts and need to block a contact’s number.
Check the appropriate box(es) to enable the DND as you wish.
Save the contact record.
Enable DND for Unsubscribed Contacts:
Automatically prevent messages from being sent to contacts who have unsubscribed from your communication. This ensures respect for their preferences and helps avoid unwanted messages.
Pro Tips for Using the DND Feature: The DND feature can be automated in several ways
You can create and use an unsubscribe link (check out our tutorial on unsubscribe links) to include in emails or SMS communications.
You can set keyword triggers for a reply channel to enable the DND: for example, if someone replies “Stop” or “Opt Out” to a Facebook Messenger message, SMS, or a GMB message, they can be placed under DND status.
You can automate Workflow events based on a trigger of the DND status being enabled or disabled.
NOTE: If a contact record unsubscribes to a communication from , it will default to enable the DND for all channels (i.e. if they unsubscribe from email, they will be unsubscribed from everything.) If they let you know they still do want to receive messages on certain platforms, you can manually update their DND statuses for each channel, using the checkboxes, to re-enable communication in a certain channel.
ed or disabled.
Contact Us
Need help with your AMPLY account?
Join our Community!